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ONLINE PRIVACY POLICY
Genentech, Inc. ("Genentech") respects the
privacy of visitors to its websites, and we recognize your need for
appropriate protection and management of personally identifiable
information you share with us (any information by which you can be
identified, including but not limited to, name, address, email
address, and telephone number). We have established this Online
Privacy Policy so that you are informed about how we treat any
personally identifiable information that you provide to us in the
course of using this website. This Online Privacy Policy will inform
you of:
- How you will be informed of updates to this Online Privacy
Policy
- What personally identifiable information of yours we may
collect from you through our website
- How we may use your personally identifiable information
- Limits on how we would share and disclose your personally
identifiable information
- Our policy regarding links to third party websites
- Security of our website
- How you can correct and update your personally identifiable
information
Please note that the Genentech websites are
directed towards users who reside in the United States of America. It
is not our intent to gather personally identifiable information from
individuals residing outside the U.S.
Online
Privacy Policy Updates
From time to time, Genentech may revise this Online Privacy Policy.
Any such changes to this Online Privacy Policy will be promptly
reflected on this page. Genentech encourages you to review this Online
Privacy Policy regularly for any changes. Your continued use of this
website will be subject to the then-current Online Privacy Policy. The
effective date of this Online Privacy Policy is July 13, 2010.
Information
Collection and Use
You can generally visit our website without revealing any personally
identifiable information about yourself. However, to access certain
options and services we may ask you to provide certain personally
identifiable information and without providing such personally
identifiable information, you may be unable to access certain options
and services. We (along with our third party partners engaged to
provide marketing and advertising on our behalf) collect personally
identifiable information about you only if you voluntarily provide it
to us and you have the option not to provide any personally
identifiable information to us. The following is personally
identifiable information that you may voluntarily provide to us and
how we use it:
- Surveys. Information
obtained from you on web surveys, such as contact information (name
and shipping address), demographic information (zip code, age level)
and medical condition. We may use this personally identifiable
information to provide you with information and services for which
you have expressed an interest or that you may find useful based on
your answers in a survey. Additionally, we may refer to your
personally identifiable information to better understand your needs
and how we can improve our website.
- Newsletters. Information
obtained from your request to subscribe to a newsletter, such as
contact information (name and email address). We may use this
personally identifiable information to deliver the newsletters that
you have elected to receive.
- Registration. Information
obtained from you on registration forms used to process your requests
for services and information, such as contact information (name,
address, email address), password, username or code, age, date of
birth, gender, ethnicity and medical condition. This registration
information may also be gathered if you register for certain services
via fax or mail. We may use this information to send you a welcoming
email to verify your username and password, website updates, special
offers, notices regarding relevant medical conditions and treatment,
or other information responsive to the data that you provide to us.
Additionally, we may refer to your personally identifiable
information to better understand your needs and how we can improve
our website.
- Email Content to a Friend.
Information obtained from you regarding friend or family name and
email address, if you elect to use our referral service for sending
some of our website content to friends and family. This personally
identifiable information will be used to automatically send the
friend or family member an email from you inviting them to visit the
website. We may store this information for the sole purpose of
sending this one-time email.
Genentech is the owner of all information
collected on this website. In addition to the purposes described
above, any information we collect may also be used for analytics
purposes (e.g., evaluating site usage patterns, assessing throughput)
so that we can gauge the effectiveness of our programs and improve the
usefulness of information presented to users.
Minors
Our websites are not intended for or designed to attract children
under the age of 13. Moreover, we do not knowingly collect any
personally identifiable information from anyone under the age of 18
without the consent of a parent or guardian, and you must be 18 years
of age or older to submit registration or survey information. Should
you believe that a minor of whom you are a parent or guardian has
registered, please contact us at privacy.office@gene.com and
we will make reasonable efforts to remove all personally identifiable
information related to the minor.
Cookies and
GIF Files
Some of our websites may use cookie technology to identify users who
have previously visited so the user is recognized upon return, thereby
saving them time while on our website. A cookie is a piece of data
stored on the user's hard drive containing information about the user.
Usage of a cookie is in no way linked to any personally identifiable
information while on our website. If a user rejects the cookie, they
may still use our website. A cookie may be placed by us, or by vendors
or service agencies who work with us or with our partners.
This website and emails we send to you may
contain transparent GIF files (also known as "web beacons," "action
tags," or "pixel tags") to help manage online advertising. These GIF
files are used by us and our ad management partners to recognize when
a visitor views a web page or opens an email. This information enables
us to learn which emails and advertisements bring users to our
website. The information collected and shared with our ad management
partners through the use of GIF files is anonymous and is not
personally identifiable.
Log Files
and Aggregate Information
We may track the total number of visitors to our website, the number
of visitors to each page of our website, IP addresses, and the domain
names of our users' Internet Service Providers, and we may analyze
these data for trends and statistics in the aggregate, but such
information will be in aggregate form only and it will not contain
personally identifiable data. Such aggregate information is not linked
to any personally identifiable information that can identify any
individual person.
We may use such aggregate information to
analyze trends, administer the website, track users' movement, and
gather broad demographic information for aggregate use. We may share
this aggregate information with our corporate partners and contracted
vendors to assist us in operating the website and to enable them to
better understand Genentech's business.
Sharing and
Disclosure
We may provide your personally identifiable information that we
collect and the data generated by cookies to a parent, subsidiary or
affiliate entity within the Genentech corporate family, partner
entities, and the vendors and service agencies that we may engage to
assist us. For example, we may provide your personally identifiable
information to an organization in order to complete a service (e.g.,
send out newsletter emails you have requested), to assist us in
reviewing the data or to provide marketing or advertising on our
behalf. Any organization to which we provide such personally
identifiable information is also required to keep your personally
identifiable information confidential in accordance with this Online
Privacy Policy. We will also disclose your personally identifiable
information to respond to appropriate requests of government agencies
or if we reasonably believe we are required to do so by law,
regulation or other government authority (such as reporting safety
information to the Food and Drug Administration). We will not sell
your personally identifiable information to any other company or
organization except we may transfer your personally identifiable
information to a successor entity upon a merger, consolidation or
other corporate reorganization in which Genentech participates or to a
purchaser of all or substantially all of Genentech's assets. Such
successor entity shall be bound by the terms and conditions of this
Online Privacy Policy.
Links to
Third Party Sites
Some of our websites may contain links to other websites on the
Internet that are not under the control of or maintained by Genentech.
Such links do not constitute an endorsement by Genentech of those
other websites, the content displayed therein, or the persons or
entities associated therewith. You acknowledge that Genentech is
providing these links to you only as a convenience, and you agree that
Genentech is not responsible for the content of such websites. Your
use of these other linked websites is subject to the respective terms
of use and privacy policies located on the linked websites.
Security
Genentech and its third party providers may employ procedural and
technological security measures, consistent with industry practice.
Such measures are reasonably designed to protect your personally
identifiable information from loss, unauthorized access, disclosure,
alteration or destruction. Genentech may use encryption, password
protection, secure socket layers, internal restrictions and other
security measures to help prevent unauthorized access to your
personally identifiable information.
Correction/Updating
Personally Identifiable Information
Genentech is committed to respecting your right to access and correct
your personal information. You can update your profile directly by
accessing your account. You can also write to us at the following
address and we will be happy to assist you with your request:
Genentech, Inc.
1 DNA Way
South San Francisco, CA 94080
You may also "opt-out" of receiving emails and other communications
from us by using the unsubscribe feature included in the emails we send or by using the removal feature on the email Updates page.
Contacting Genentech
If you have any questions about this online privacy policy or the information practices of our sites,
you may contact us by email at privacy.office@gene.com or by mail at:
Genentech, Inc.
Attn: Privacy Office
1 DNA Way
South San Francisco, CA 94080
Privacy Policy last updated: July 13, 2010
- Revised sections 'Online Privacy Policy Updates,' 'Information Collection and Use,' 'Minors,' 'Cookies and GIF Files,' 'Sharing and Disclosure,' and 'Correcting/Updating Personally Identifiable Information'
- Added section 'Contacting Genentech'
Previous update: July 21, 2004
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